Frequently Asked Questions
General Questions
Q: What types of tea do you offer?
A: We specialize in premium loose-leaf teas, including black, green, oolong, white, pu-erh, herbal, and flavored blends. Explore our collection at categoryoftea.com.
Q: Are your teas organic?
A: Many of our teas are certified organic. Look for the “Organic” label on product pages for details.
Q: Do you offer caffeine-free options?
A: Yes! Herbal teas (tisanes) and some decaffeinated teas are naturally caffeine-free. Filter by “Caffeine-Free” on our website.
Ordering & Shipping
Q: How long does shipping take?
A: Delivery times vary by location. Most U.S. orders arrive within 3–5 business days. International shipping may take longer.
Q: Do you ship internationally?
A: Yes, we ship worldwide. Shipping costs and delivery times depend on the destination.
Q: What is your return policy?
A: Unopened, unused teas in their original packaging may be returned within 30 days. Visit our Return Policy for details.
Tea Quality & Storage
Q: How should I store my tea?
A: Keep tea in an airtight container, away from light, heat, and moisture. Avoid refrigeration.
Q: How long does tea stay fresh?
A: Most teas retain peak flavor for 6–12 months if stored properly. Herbal teas may last longer.
Q: Why does loose-leaf tea taste better than bagged tea?
A: Loose-leaf tea uses whole leaves, preserving essential oils and complex flavors, while bagged tea often contains broken leaves or dust.
Brewing & Preparation
Q: What’s the best way to brew your teas?
A: Brewing instructions vary by tea type. Check product pages for recommended water temperature, steeping time, and quantity.
Q: Can I reuse tea leaves?
A: Yes! Many teas (especially oolong and pu-erh) can be steeped multiple times. Adjust steeping time for subsequent infusions.
Q: Do you sell tea accessories?
A: Yes! We offer teapots, infusers, and other brewing tools. Shop our Accessories collection.
Wholesale & Bulk Orders
Q: Do you offer wholesale pricing?
A: Yes. Visit our Wholesale page for eligibility and application details.
Q: Can I order in bulk for events?
A: Absolutely. Contact us through the website for custom bulk orders.